Tracking A Taxi Booking

Booking Preview

When retrieving a Taxi Booking you will be presented with an overview of the booking which details only the departure and arrival location.

Please ensure the booking previewed is the correct booking before pressing Accept

If the incorrect booking is retrieved, please press cancel and retrieve your booking details again from the pervious steps.

Enabling Location Services

At this stage should the app have not accessed your precise location permissions, it will now prompt you to grant permissions to sharing your location services with the app.

To enable tracking, we recommend enabling the Driver Companion App permissions to 'Allow While Using App' to allow GPS data to be accessible whist the app is active.

Next you will receive a second prompt asking you to allow the app to use your location even when you are not using the app. We recommend enabling the Driver Companion App permissions to 'Always Allow' to allow your locations services to be accessible whist the app is inactive, idle or locked whilst driving.

You will receive a further prompt asking you to allow the app to use your physical activity setting when you are using the app. We recommend enabling the Driver Companion App permissions to use this setting to help power off location updates when stationary on rest, standby or idling.

Upon selecting this your android device will take you to complete your location permissions at which point please select "Allow all the time" and select the "Use precise location" radio button to enable this option for increased accuracy.

Once complete you may select the back button to return to the app and the below popup will appear to alert you that these tasks have been complete. You will not need to redo this steps.

En-Route & Arriving

Once all location services have been permitted, you will visibly see you current vehicle location within proximity of the first arrival point as you proceed to travel En-Route to the pick-up location of the booking.

Arriving

When arriving at your pickup location, please ensure you are safely parked in a visible location before pressing Arrive on your mobile device.

Journey Details, Intermediates and Via Locations

After arriving at your pickup location, you will be presented with the overview of the booking again which details the departure, arrival and any intermediate or via locations for the journey.

If you have any intermediate or via locations, these will be presented on the map as a blue location marker, with each marker numbered accordingly by the sequence of order for each of the intermediate or via locations as shown below.

To view the full journey sequence in more detail, please select the list detail button which can be found in the middle of the map on the the left side. Click outside the route details popup to close.

Passenger Details

To view the full passenger list, please select the people detail icon which can be found next to the Passengers section in the journey overview card at the top. Click outside the passenger details popup to close.

Picking Up & Dropping Off Passengers

Once all passengers have been accounted for as per the passenger details list, press Pickup before proceeding to conduct your journey.

When arriving at your destination location, please ensure you are safely parked in a suitable location before allowing the passengers to alight the vehicle and pressing Dropoff on your mobile device.

Completing Your Booking

Upon dropping off passengers the booking completion screen will appear to indicate the booking is complete. On this screen, you can see in-depth details about the journey, such as fare, distance, duration, waiting time in minutes, and any gratuity or extras.

Please review and modify any details on the Booking Completion screen before pressing complete to end tracking your vehicle.

Completing a booking will return you back to the home screen where you can track your next booking.